As technology evolves, so too does CRM, and as a result, businesses now face real-time feedback about the customer experience.
The company achieves 35% market share in North American, with a 17-point lead over the next closest rival, Avaya, says the T3i Group.
The company has agreed to buy privately-held electronic payment firm CashEdge for $465 million.
The business and technology incubator contracted 4most to supply, implement and support a SAP Business One solution.
The company attained six competency certifications in the recently-restructured Microsoft Partner Network.
The company's Inventory Optimization solution has been honoured with an American Business Award.
The new products beef up HP's array of servers and networking hardware that SMEs might use, the company says.
The upgrade includes integrations for the iPhone, social media and Sage E-Marketing.
Many SMEs in SA still have not recognised the impact hacking can have on their businesses, says Symantec.
As cloud computing goes mainstream, SMEs will start to reduce their reliance on internal IT functions, says IS Partners.
Cloudshift apps enable users to access a suite of secure cloud services without the need to purchase hardware or software.
SMEs could start adopting a stricter stance on security and intrusion protection with the CR35wi unified threat management device.
The shift towards increased productivity can be attributed to a move away from single-function printers, says Lexmark.