IT service management is no longer a negotiable. If you play in the outsourcing game, you're expected to have a firm grip on it.
IT must deliver business value, says Gartner.
A survey under way at the behest of the ITSM forum provides a valuable benchmark of exactly how mature the local market is in this space.
The enterprise solutions provider is one of six partners to receive Dell Tier One status.
HP expands its global enterprise technology services portfolio, renaming EDS as HP Enterprise Services.
The first impression a potential employer or recruitment consultant will have is a CV, says Recruit IT Solutions.
In this World Wide Wrap: Mature ITIL strategy a challenge, workforce management tools debuted, and telecom expense management cuts bills.
In this World Wide Wrap: Xerox builds up services, Adobe and McAfee partner for data solution, and HP targets SMEs.
In this World Wide Wrap: Oracle to acquire HyperRoll, IBM acquisition expands analytics service, and iDashboard offers SaaS BI.
The company's Small Business Specialisation programme rewards partners that offer SMEs improved data security management services.
Virtual infrastructures can form the basis of automated backup, business continuity and disaster recovery processes, says 451 Group.
In this World Wide Wrap: Microsoft drives content management, American Express and GlobalPlatform partner, and Azcar acquires Matchframe Video.
In this World Wide Wrap: IBM prepares self-service platform, self-service leads to job cuts, and mobile handset self-service embraced.