The Western Cape outsourcing industry has rejected a Gartner report stating most customer service outsourcing projects will fail.
3Com SA has appointed First Technology as a gold education, voice and government partner.
Woolworths Financial Services has selected PIC Solutions to develop a suite of custom behaviour scorecards.
IT is key to maintaining competitive advantage for the SMB market, says 3Com.
Mining giant AngloGold Ashanti has awarded Business Connexion a R300 million outsourcing contract.
A local networking specialist hopes its remote support application will take off across the African continent.
IT security risk analyses are receiving increased attention from small to medium enterprises (SMEs), says Dino Covotsos, MD of Telspace.
Safmarine Computer Services Africa has opened an office in Port Elizabeth to service the Eastern Cape market.
Cooperative business ventures are an emerging trend among IT and telecoms companies providing complimentary services to the mid-market, says Liquid Thought.
Square One Solutions has been allocated spare V-Switches to offer maintenance hardware support services to Sanrad system users.
Contact practitioners who implement multimedia communication channels without the necessary service level agreements risk damaging their company brands.
Rackspace Managed Hosting Europe has awarded approved reseller status to Connectology.
Respondents in the Economist Intelligence CEO Briefing cite advances in technology as the biggest driver for change in the marketplace.