Technology alone can’t solve all the challenges that stand in the way of improving customer experience.
AI-driven analytics can help contact centres identify trends and patterns in customer behaviour, enabling them to tailor their services to meet specific needs.
Technologies like IOT, AI and machine learning are reshaping the utilities management landscape, says Attie Van Jaarsveldt, founder and CEO of Livewire Engineering and Consulting.
iDENTIFii commissioned World Wide Worx to produce the 2024 Identity Index.
Data leadership - what does the data leader of the future look like?
An ITWeb Business Intelligence 2023 panel discussion on what characteristics a data leader should acquire by Maritza Curry, head of data, RCS Matthew Bernath, head of data ecosystems, ShopriteX Claire Tolmay, global head of analytics, Games Global Carina Marais, director of analytics and insights, Procter & Gamble SA Paul Morley, executive - Group Data Services, Nedbank
Keyrus implemented a robust, hybrid-cloud-based reporting solution designed to optimise Bekmar’s existing data sources while providing scalability for the future.
As part of the acquisition, ProQuest’s team will join Decision Inc. Australia, becoming part of the broader Decision Inc. group.
Pepkor’s tech investments pay off
Tech investments by the JSE-listed group Pepkor are paying off, helping the company drive retail success and agile business operations. #Pepkor #businessintelligence #artificialintelligence
In a 'smart' factory, systems and technology are used to override the 'memory' of the factory, says Johan du Toit, strategic sales executive at SYSPRO Africa.
As companies place greater emphasis on the employee experience, AI is set to play an increasingly pivotal role across various HR functions, says Desmond Struwig, CEO of CRS Technologies.
By prioritising an agile R&D structure, companies can quickly adapt and build solutions for different sectors, says Andrea Carr, head of research and development at e4.
Adobe Acrobat AI Assistant helps knowledge workers by reading lengthy documents for them and extracting key points.
The International Association of Outsourcing Professionals recognised IBA Group as a leader and distinguished the company in all sub-lists of the ranking.