Dell works to enable human-like, context-specific, expert personalised customer interactions 24/7 across all digital channels, says Doug Woolley, VP: Sales Southern Africa and director at Dell Technologies SA.
NetScaler VPX consistently demonstrated superior throughput across all scenarios tested in the Tolly benchmark study.
A thorough customer journey map takes into account the full view of systems, processes and people, says Martie De Beer, CCaaS executive at Telviva.
AIOps leverages advanced monitoring and analytics capabilities to provide real-time visibility into IT operations, says Francois Seegers, BMC AIOps product manager at Blue Turtle Technologies.
Data leadership - what does the data leader of the future look like?
An ITWeb Business Intelligence 2023 panel discussion on what characteristics a data leader should acquire by Maritza Curry, head of data, RCS Matthew Bernath, head of data ecosystems, ShopriteX Claire Tolmay, global head of analytics, Games Global Carina Marais, director of analytics and insights, Procter & Gamble SA Paul Morley, executive - Group Data Services, Nedbank
The company developed a solution for Capitec Bank that makes the data processing task quicker and easier, and has reduced the costs by a minimum of 50%.
The rise of wearable technology and personal health devices has given birth to the era of the "prosumer" –individuals who both produce and consume their own health data.
Pepkor’s tech investments pay off
Tech investments by the JSE-listed group Pepkor are paying off, helping the company drive retail success and agile business operations. #Pepkor #businessintelligence #artificialintelligence
Data scientists will have to learn to ask the right questions of AI technology, keeping ahead of the latest approaches and strategies.
In the context of auto ID technologies, such as bar coding and RFID, AI plays a crucial role in enhancing accuracy and efficiency.
Ensuring data accuracy, completeness and consistency is the first step towards harnessing AI's full capabilities, says Wilhelm Swart, chief operational technology officer at 4Sight Holdings.
In all sectors, time is of the essence when it comes to developing solutions that offer actionable insights and real business value, says Synthesis.
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