A breakfast forum is to be held in Johannesburg to unpack the challenges and address the changing contact centre trends.
In this World Wide Wrap: Press slams UK call centre plans, city's contract centre contract extended, and BT Australia avails new facility.
Noble Workforce Management 2.1.1 is a planning tool for contact centre management. [Local rep: Intuate Group]
Dave Paulding, Interactive Intelligence`s regional sales director, offers tips for those negotiating the shift to multichannel contact centres.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Headset Solutions (Plantronics in Africa) has concluded a distribution deal for Aastra IP Phones.
ITWeb CX Summit Executive Dinner
With the help of SYSPRO partner iPlan, The Creative Counsel Group has embarked on a multimillion-rand project.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
In this World Wide Wrap: East Africa braces for digital switchover, Ghana gets MTN service centres, and UK confronts Egypt over networks abuse.
The company wins the Avaya 2010 Business Partner of the Year for Emerging Markets award.
The summit, to be held in Johannesburg, will take place on 28 and 29 March.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
The hotel has provided guests with a hospitality solution and infrastructure from Alcatel-Lucent. [Local rep: Bytes Communications Systems]
The partnership will leverage KMS Lighthouse, BluePhoenix's flagship knowledge management platform.
The system is a great way to manage company's relations with clients in an organised manner, says Quarphix Corporation.
The South African company sets up an office in India to supply SA's ICT market with skills.