“Smart strategies - your roadmap to the future” takes place on 23 and 24 March.
The brewing enterprise will replace disparate systems across Europe with Aastra's MX-ONE platform.
In this World Wide Wrap: QlikTech intros BI for Android, PivotLink intros analytic apps, and Avis saves with predictive analytics.
In this World Wide Wrap: Oracle releases workflow products, insurer implements SunGard's iWorks, and 360networks selects CustomCall.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Application performance management can help the industry deliver rewarding customer service, says Hannes Lategan, solutions strategist at CA Southern Africa.
ITWeb CX Summit Executive Dinner
Softline Pastel has reached the finals of the Contact Centre World Awards, run by ContactCentreWorld.com.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The company`s Genesys brand contact centres were placed in Gartner`s Magic Quadrant report.
In this World Wide Wrap: Kuwait automates billing system, Google drives e-billing apps, and gaming market gets billing platform.
The solution is designed to help companies earn annuity income from customers' calls.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Unified communications has grown to include collaborative tools and presence management solutions, says Tellumat.
In this World Wide Wrap: Avaya and Polycom team up on UC, outsourced contact centres save money, and BatchBlue delivers social CRM.
Oracle looks to hire more people to integrate the companies' offerings, says Oracle SA.
The interaction channel is built in with the Altitude IP Contact Centre solution.