Four years of rapid growth through acquisition comes at the expense of organic growth for its call centre business.
Atio has been looking for a specialist vendor to enhance and grow its server solution offerings.
Bevan Group will improve business agility when it goes live with a centralised ERP system from K3.
In this World Wide Wrap: CRM for gaming industry, SugarCRM connects Google Calendar, and Research and Markets adds report.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The event reinforced Sage's commitment to its global brands, including Sage ERP X3 and SalesLogix, says Softline Enterprise.
ITWeb CX Summit Executive Dinner
The relationship expands Camsoft's ability to cater for its customers' specific CRM needs.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Communication software vendors must reinvent themselves as SaaS moves into the mainstream.
In a move to deploy the country's fully-fledged telepresence facility, the operator expects to have two data centres active by April.
The retail giant replaced its legacy in-house system with a fully integrated packaged solution.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Lack of high-speed bandwidth is an inhibitor for the company's growth in SA.
The Department of Communications is tight-lipped about the progress of its 112 emergency centres.
In this World Wide Wrap: Call centre move prompts strike, alliance increases contact centre services, and Autoglass to implement Verint solution.
The analysis provides senior management with real-time data to improve business decisions.