In this World Wide Wrap: Lagan unveils call centre, Virgin Media improves customer management, and call centre suite uses RFID.
Gartner positioned the company in the leaders quadrant of its 2008 Contact Centre Infrastructure report.
Maximizer's customer relationship management software is now available for the HTC Google G1 smartphone.
In this World Wide Wrap: Healthcare IT sector boost expected, RFID helps locate hospital staff, and RPGSi partners with M2sys.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
In this World Wide Wrap E-learning product cuts costs, British schools go virtual, and Canadian business opt for e-learning.
ITWeb CX Summit Executive Dinner
In times of recession, customers still demand satisfaction.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
In this World Wide Wrap: Io rolls out forensic call search, HP rejects experienced candidates, and ICT Group drops call centres.
The company has satisfied the requirements set out by ITIL accreditor APM Group to deliver ITIL V3 education globally.
SAS for Customer Experience Analytics received Customer Interaction Solutions' 2008 Product of the Year award.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
There is an increased need to adapt offerings to suit customers' business requirements, says Siemens Enterprise Communications.
The company won Partner of the Year awards in three categories at the Cisco Local Partner Summit.
The call centre flagship company has had to impair the goodwill from is purchases.
In this World Wide Wrap: Call centre sweatshop uncovered, Convergys to fill 300 vacancies, and SME CRM service introduced.