The company has committed to deliver a fully integrated portfolio of service management, CRM and infrastructure management solutions.
Insights Africa 2009 explored the Accpac 360-degree experience.
Effective cross-selling depends on master data management.
Talk to Sahara is a direct-to-consumer support service.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The company has completed the MS Office Communications Server 2007 R2 Technical Adoption Programme.
ITWeb CX Summit Executive Dinner
In this World Wide Wrap: DiData unveils benchmarking tool, new appointment to drive expansion, and Ufone opens two new centres.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Companies today don`t see the value of a CRM system, says Jeremy Waterman, MD of Softline Accpac.
The Contact Centre Summit will be held on 18 and 19 February, in Johannesburg.
Total revenue for 2008 was $121.4 million, compared to $109.9 million in 2007.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
In this World Wide Wrap: IBM's 'Dynamic Infrastructure' initiative, Windows 7 UAC fix coming, and Vodafone/Hutchison Australian joint venture.
A properly developed CRM strategy will form the foundation of a CRM programme, says Motlatsi Mokoena, head of public sector at Fujitsu Services.
The partnership enables PIC to offer marketing consultancy products licensed and developed by TIM.
The company has been placed in Gartner's leaders quadrant for contact centre infrastructure.