The company recently won awards for best customer service, IT employer and marketing campaign.
Companies wanting to expand internationally can now look to Switch Telecom's latest offering.
The service desk management solution features enhanced usability and expanded support for ITIL Version 3.
Antinomy, Business Connexion and Jera Consulting were the company's top three resellers over the past year.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The mini-applications include productivity-enhancing features and provide secure access to enterprise application data and services.
ITWeb CX Summit Executive Dinner
This is a quality management tool for call centres.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
In this World Wide Wrap: NCR releases banking solution, Damovo speeds Hertz call centre, and Amazon opens content delivery service.
The company moves towards profitability as it sees solid earnings growth.
The varsity has signed a multimillion-rand deal with Bytes Communications Systems.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
The company won two BPESA innovation awards for implementing a new customer interface at MultiChoice.
The solution, which unifies several products, is aimed at simplifying IT service management.
The company unveiled its Business All-in-One Fast-Start Program in Johannesburg.
The deal allows the company to take a larger slice of the industrial machinery and components vertical.