Establish clear, measurable goals for your business and develop actionable plans to achieve them.
Service excellence is at the core of Brilliant Cloud's approach when implementing Acumatica ERP software for its clients, the company says.
Sexual health information hub #ForeverWena turns to a WhatsApp chatbot to equip young people with relevant HIV/AIDS education.
The governing party debuts the myANC Digital app ahead of the elections, joining other political parties in electioneering via tech.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The TakealotMORE subscription service, similar to Amazon Prime, offers fast, free delivery and collect options on Takealot.
The national legislature introduces a website and WhatsApp chatbot dedicated to the reconstruction of the buildings gutted by fire in 2022.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Service Parts Logistics has built four bespoke systems to help automate and increase the efficiency of the systems and those using them.
Applications for the 2024 Hustle Academy cohort are open to small and medium businesses in Kenya, Nigeria and South Africa.
International business process outsourcing firm Foundever opens shop in Cape Town, promising employment for 3 500 Capetonians by 2026.
The e-tailer’s ‘dynamic pricing’ strategy, which uses algorithms to personalise prices, is poised to rake in scores of local shoppers, say experts.
The CRM Team sees enterprise resource planning as a natural extension of its existing service offerings, allowing the company to deliver greater value and versatility to its clients.