The merger is subject to shareholder approval and is expected to be finalised in Q3 of 2007. [Local rep: Tellumat Telecoms]
VOIP has received a lot of attention for its promise of reducing communications costs, says Michael Toop, BizCall MD.
Tanya Miranda, director of Softline Pastel's 123-agent support contact centre, has been nominated Best Contact Centre Leader.
A survey on self-service has revealed that customer care budgets will increase over the next three years.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The company's first training programme will commence on 9 July.
ITWeb CX Summit Executive Dinner
Delegates from the financial services industry throughout Africa will attend the conference on 11 and 12 June in Kenya.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The course focused on how the prototype phase can be expedited and facilitated, making use of speech synthesis.
Businesses must change the perception that a job in a contact centre is an entry-level one, says Lucky Khumalo, CEO of M-IT.
Inter-Active will be one of the first outsourced contact centre operators in SA to adopt a knowledge management solution.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Luke Mills quits to lead a US outsource company's local operation.
Interactive Intelligence has integrated its IP PBX platform with the Microsoft Exchange Server 2007 Unified Messaging solution.
FrontRange Solutions has wrapped up the acquisition of enteo Software.
In May 2007 CSC announced Project Accelerate, a strategic program that is comprised of five key growth initiatives.