Customer loyalty: in the cut-throat, customer-is-always-right world of today, does such a thing even exist any more?
The Absa bank call centre won the Sacccom Best Largest Contact Centre award for the second year running. ITWeb was shown how it operates.
ContactinGauteng is preparing to attract more international business process outsourcing and call centre business to the province this year.
The Johannesburg Metro Police Department has introduced an SMS system for motorists to check outstanding traffic fines, summons and warrants.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Local ICT distributor, Comztek, has established a call centre as part of its initiative to enhance its service levels and offer more value to the reseller channel.
ITWeb CX Summit Executive Dinner
A local consortium is buying IT services and solutions company ATIO Corporation.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Five major marketing forces have converged over the past 10 years to place immense pressure on companies, says Gary Cokins, strategist for performance management solutions at SAS.
There are five basic steps that will help companies to arrive at the correct decision when buying customer relationship management (CRM) software, says Errol Wills, MD of Lorge.
One of the most significant shifts we`ve seen in the ICT industry this year has been a move by customer organisations away from a reliance on technology for solving all their problems to a renewed focus on human skills.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Arivia.kom has automated its marketing with Siebel 7.8.
FrontRange shareholders have yet to meet, but the company`s delisting next month looks like a done deal.
With customer lifetime value information, companies can offer differentiated service levels, says SAS strategist Gary Cokins.
Space Television has selected Pastel Evolution to deliver instant and accurate data across its wide area network.