Dynamic Recovery Services (DRS) has deployed the contact management solution, GoldMine, from FrontRange Solutions to manage its customer relationships.
FrontRange Solutions has been named a market leader in two categories of CRM Magazine`s 2005 CRM Leader Awards.
Intelleca is hosting a "Speech in Contact Centres" breakfast on 7 October in Johannesburg.
PartServe Channel Support has expanded its relationship with Canon by providing the company`s help-desk.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Frost & Sullivan has named Interactive Intelligence its 2005 Excellence in Technology recipient in the field of customer contact centre management software.
ITWeb CX Summit Executive Dinner
Dimension Data received the national solution provider award at the South African Contact Centre Community national contact centre awards.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Independent network consultancy and test lab, Miercom, has presented Interactive Intelligence with its "Best Integrated Multimedia, IP Contact Centre" product award.
Snack food company Simba has expanded the use of FrontRange Solutions` services management solution, HEAT, into consumer relations, fleet management and sales and distribution.
Atio has launched a competition to support the Cansa Shavathon fundraising drive in November, with a prize for the winning call centre agents.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Act 2005 aims to match investors and partners with African ICT enterprises and projects.
In the wake of news that it plans to acquire Siebel Systems, Oracle has outlined its plans for future CRM offerings.
Hummingbird Enterprise, an enterprise content management platform, is ideal for the highly regulated and competitive banking industry, says IA Systems.
Implementing the enterprise project management (EPM) for Six Sigma method can make an enterprise more competitive, a solution provider says.