Microsoft is betting on the latest version of its CRM solution to deliver on initial promises and win market share.
Many vendors might think that if they scale down their solution, it will automatically be suited to the needs of small and medium enterprises - this is not the case.
VIP24seven has implemented an Internet Protocol (IP) telephony solution based on Cisco`s CallManager.
Softline Enterprise emerged as one of the biggest scorers in Forrester Research's Wave report with its customer relationship management product, SalesLogix.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
FrontRange Solutions has introduced an enhanced version of GoldMine Corporate Edition, the company`s sales and marketing support application.
ITWeb CX Summit Executive Dinner
Botswana is making the right move to develop a strong contact centre offshoring sector, but must address its high telecoms charges, says Datamonitor.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Interactive Intelligence has upgraded its IP contact centre software, Customer Interaction Centre.
Intelleca has named Carlos Goncalves as its technology director to focus continued efforts and resources on product development.
The Cape Town contact centre industry is "thriving beyond expectations", a survey shows.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
The fax is likely to remain a powerful communication tool for some time to come, says an industry player.
Customer experience management is an important facet of CRM, an industry player believes.
IT service management software firm Axios Systems, represented in SA by NSS, has been named among Europe`s fastest growing mid-size companies.
Spescom says it is entering a new cycle in its history.