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1:40
Jul 12, 2005

SA examines India's call centre success

The South African Contact Centre Community will host a conference in Johannesburg this month to focus on India's success as a world call centre destination.

Nkuli Mngcungusa
1:00
Telephone
Jul 12, 2005

CCN offers on-site call centre training

Call Centre Nucleus (CCN) has established an on-site Management Services division to train and support call centres.

Bontle Moeng
4:30
Help-desk offerings
Jul 12, 2005

Service management: Best practice is not enough

With software vendors embracing "best practice" methodologies in their latest help-desk offerings, the spotlight is now on growing marketplace demands for better service management solutions, says Edward Carbutt, a director at Quintica.

Quintica
3:30
Customer relationship management
Jul 8, 2005

CRM equals solid financial returns

Customer relationship management (CRM) is now seen as a priority across organisations and industries.

Doug Leather
01:54
#ITWebCX2023
Aug 30, 2023

Navigating the CX value chain

Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience

3:30
Customer relationship management
Jul 8, 2005

Bridging the CRM cornerstone divide

One consequence of populating the system with poor data is that companies can spend millions of rands on CRM systems and enjoy little return on investment.

Julian Field
30 - 30 September 2026

ITWeb CX Summit Executive Dinner

3:40
Merger
Jul 7, 2005

Concerto, Aspect to merge

Concerto Software and Aspect Communications have signed an agreement to combine the companies in a $1 billion transaction.

Aspect Software
01:53
Verint
Jul 27, 2023

Everything, everywhere, all at once in CX

Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience

1:20
Digicall
Jul 6, 2005

SA, UK partnership in call centre pilot

Cape Town call centre operator Digicall will run a pilot project for a UK-based company, focusing on the British office automation industry.

Digicall
3:50
VOIP
Jul 6, 2005

Will telephony be the killer application?

The Internet Protocol telephony market is moving from early adopters to mainstream users as reliability and quality improve, and companies recognise voice not only as a communications tool, but also as a business application.

Alain Schram
1:40
CRM
Jul 3, 2005

CRM needs to go South African

Local companies need CRM solutions tailor-made for South African business conditions, says Eclipse Networks.

Nkuli Mngcungusa
30 - 30 September 2026

ITWeb CX Summit 2025

03:49
CX
Apr 21, 2023

The future of CX

During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience

2:00
Jul 1, 2005

Whirlpool enhances early-warning system

Home appliances company Whirlpool has implemented SAS Warranty Analysis and SAS Text Miner solutions to further develop its customer early-warning system.

SAS Institute
3:10
Jun 30, 2005

Sage Software receives CRM award

Softline ACCPAC's parent company, Sage Software, won a CRMGuru Summit Award for CRM Solution Excellence for having the most 'partner-centric' CRM solution.

Sage Enterprise
3:30
Customer Harvester
Jun 24, 2005

Gush extends reach

SA-based Gush, developer of the Customer Harvester customer relationship management solution, says it is forming international partnerships.

Gush
0:40
DataVoice
Jun 17, 2005

T-Sec deploys DataVoice

Spescom DataFusion will supply brokerage firm T-Sec with the DataVoice proprietary recording solution.

Spescom
 
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