Centennial has integrated its IT auditing and tracking software, Centennial Discovery, with FrontRange's HEAT Service Management Solution. [Local Centennial rep: SecureData]
Atio received two channel awards at last week`s Interactive Intelligence EMEA Partner Conference in Amsterdam.
Dunns is using FrontRange`s service management solution, HEAT, to streamline the company`s operations.
AccTech Systems has implemented ACCPAC CRM at Imperial Fleet Services.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Spescom has supplied voice recording software to DigiCall Solutions for deployment at the Glasfit and PG Glass call centres.
ITWeb CX Summit Executive Dinner
The Western Cape outsourcing industry has rejected a Gartner report stating most customer service outsourcing projects will fail.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Softline ACCPAC has unveiled the ACCPAC CRM 5.7 customer relationship management solution.
Witness Systems has appointed Implement IT as a local reseller.
Contact practitioners who implement multimedia communication channels without the necessary service level agreements risk damaging their company brands.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
A conference on offshore opportunities turned into a telecoms griping session in Cape Town yesterday, after an international speaker said he saw no improvement in the local industry.
Cost is an omnipresent enigma that, try as we might, still manages to sneak up on us when we think we have it buttoned down.
A single customer database is essential for effective customer interaction, delegates to a single view of the customer conference have heard.
The ArabellaSheraton Grand Hotel in Cape Town has deployed FrontRange HEAT service management software.