Whether a customer needs a UPS, inverter repair or a battery replacement, PartServe says it is the one-stop shop for all load-shedding needs.
The SilverBridge Partner Portal enables the intermediary channel to digitally onboard new customers and proactively manage customer retention.
The company’s rapid growth in recent years meant support tickets and queries were taking longer to attend to, says Anne-Marié de Waal, head of the support division at Fusion Software.
Brands must captivate the customer’s sustained interest and turn a single interaction into a meaningful relationship, says Tunca Rodoplu, senior marketing manager, B2B at Canon.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Google Business Messages are quickly becoming an essential tool for companies of all sizes.
Have you created an app and wondered how you retain users?
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Generative AI is offering consumers personalised, relevant content at the click of a button, says Paul Mulder, senior solution sales professional at The CRM Team.
This is the core message that AWS will communicate to delegates attending the 2023 ITWeb Security Summit from 6-8 June in Johannesburg and on 15 June in Cape Town.
The modern salesperson must establish credibility and differentiate themselves by showing up as a subject matter expert and becoming a trusted advisor.
Read the results of the Multicloud-as-a-Service survey by ITWeb, in partnership with NTT / Dimension Data.
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