With real-time data analysis, the contact centre of the future will be able to anticipate a customer query, says Martin Cross, chief strategy officer at Connect.
Officials position the city as a global site for offshore call centres, amid growing interest from the UK and US.
The rise of AI, cloud and the employee experience in shaping the CX of the future.
With a scalable CRM solution in place, brands can be ready for seasonal peaks to take advantage of increased sales opportunities, says Jed Hewson, CEO of 1Stream.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The partnership brings local resources, capabilities and distribution support to customers in southern Africa.
A company that can adapt quickly and operate efficiently is better equipped overall to compete in the today’s challenging market, says Mark Annett, head of CRM sales and consulting at Camsoft Solutions.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Robert Manson, Alimama Spaces founder, talks about how the business has grown, navigating COVID and problematic guests.
On the heels of World Mental Health Day, minister Nzimande encourages students to use the Higher Health 24-hour crisis helpline.
Hosted by The CRM Team, the event is scheduled for 24 October at the Microsoft headquarters in Port Louis, Mauritius.
The company has created a digital e-commerce and self-service platform – the Tarsus Distribution Portal – to enhance the service it provides.
Strategies for preventing data breaches, shadow APIs, abuse and other common challenges.