The Business Transformation Index 2023 identifies four dynamics limiting businesses’ capacity to deliver against ambitions.
ITWeb sits down with Ernest North, co-founder of Naked, to discuss the insurtech start-up’s milestones, challenges and business strategy.
Sales enablement must be an ongoing process of benchmarking, evaluation, training, support and tech to ensure sales teams are equipped to drive growth.
Technology alone cannot improve CX – it has to be underpinned by company culture.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Reliable connectivity is one of the primary factors holding back the progress of healthcare on the continent, says Henry Adams, country manager at InterSystems South Africa.
Dotcolab lists five SME software tools to take your small business to the next level.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The Microsoft Dynamics 365 partner has become the latest partner to sign up for the GYDE365 platform from Seer 365.
The Egypt-based contact centre augments its investigative tech with artificial intelligence and machine learning to scrutinise complex crime-related queries.
Sugeshni Subroyen, Mint Group head of brand, examines the top 10 technologies that are set to change the face of marketing in the short- to medium-term.
With growing competition and demand for speed, efficiency and convenience, retailers are increasingly seeing AIOps as a must-have advantage.
The solution is designed to help businesses personalise the customer journey through seamless document generation.