The Department of Justice’s Deceased Estates Online Registration System is expected to go nation-wide in January 2024.
A discussion on navigating the digital landscape took place during the ISACA SA Chapter conference.
The financial aid scheme’s chairperson confirms the appointment of an acting CIO, to restore senior management capacity.
The e-hailing firm’s new walk-in centre in Randburg focuses on issue resolution and enhancing driver relations.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The operator revamps its website, app, WhatsApp and USSD channels as part of its renewed growth strategy.
Smartz Solutions' Automatic Interaction Distribution tool gives contact centres accurate customer-agent matching with real-time sentiment analysis, reporting and profile building.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Communications minister Mondli Gungubele uses a global stage to reinforce government’s commitment to the troubled South African Post Office.
The retail giant adds smart artificial intelligence-assisted search tools to its ASAP! app, among other upgrades.
Panelists agreed on the direct correlation between employee experience (EX) and CX.
Automation of business processes through AI can boost customer experience, says Verint’s McNeilage.
Clint Payne of Upside Down CX opens ITWeb CX Summit with a keynote on the synergy of people and technology in building CX.