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2:40
Data integration
Sept 10, 1999

Data integration is vital

Data integration from multiple applications is the most important requirement for banking institutions that want to improve workflow, says Sam Selmer-Olsen, director of Bateleur Software, local distributor of Mobius solutions.

Sam Selmer-Olsen
5:50
Sept 8, 1999

Microsoft SA implements Nortel call centre

Microsoft SA says its new headquarters in Rivonia will include a R2.1 million call centre facility supplied and supported by Nortel`s local distributor, Grintek Telecom.

Saab Grintek
1:40
Check 2000
Sept 6, 1999

Check 2000 integrates with GoldMine`s HEAT

GoldMine Software, a subsidiary of Ixchange, has announced the integration of Greenwich Mean Time`s Check 2000 Client Server with its HEAT 5.01 help desk and call centre solution.

1:30
Customer relationship management
Aug 26, 1999

Calibre signs new agencies

Calibre, a local customer relationship management (CRM) company, has signed several new agencies to help improve the accessibility of its CRM solutions.

PR Connections
01:54
#ITWebCX2023
Aug 30, 2023

Navigating the CX value chain

Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience

1:10
Customer relationship management
Aug 25, 1999

Demystifying customer relationship management

[Iwan Pienaar] Companies must realise that customer relationship management (CRM) is the way you do business, not simply a phase you go through, said Andrew Robinson, head of customer management at Alliance & Leicester, at a CRM forum held by SAS Institute in Rosebank yesterday.

Iwan Pienaar
12 - 12 August 2026

ITWeb CX Summit Executive Dinner

2:20
Call centres
Aug 19, 1999

PBC launches call centre division

Philips Business Communications (PBC) has launched a professional services division to service and install call centres for local businesses.

Philips
01:53
Verint
Jul 27, 2023

Everything, everywhere, all at once in CX

Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience

1:00
Strategy
Aug 16, 1999

Calibre Holdings unveils new marketing strategy

[Chris Tredger] Customer relationship management specialist Calibre Holdings has announced a new marketing strategy following its recent products and services diversification drive.

Chris Tredger
1:40
Customer relationship management
Aug 12, 1999

New Internet organisation developed for CRM professionals

CRMCommunity.com has formed a Web-based customer relationship management (CRM) community at www.crmcommunity.com, which will create an international forum for the exchange of ideas and information for the CRM field.

2:10
Aug 10, 1999

Affinity Logic implements Ixchange`s HEAT system

Affinity Logic, a Wooltru and Datatec joint venture company, has implemented Ixchange`s HEAT Call Centre Management system to enable it to better manage and measure its service levels.

12 - 12 August 2026

ITWeb CX Summit 2025

03:49
CX
Apr 21, 2023

The future of CX

During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience

2:20
Applix enterprise
Aug 6, 1999

Applix secures customer loyalty

Unihold Systems and Technologies has announced Applix Enterprise, a Customer Interactive Software service solution that runs on Windows, NT, Unix and Web-based platforms.

PR Connections
2:40
Call centres
Aug 4, 1999

Leveraging call centres into commerce centres

Clarify says its eFrontOffice integrated call management solution turns call centres into commerce centres, leveraging the benefits and knowledge gained to allow personalised self-service and self-sales through customer-specific portals. [Local rep: Foster-Melliar]

1:30
Heat
Jul 29, 1999

Meta Group says HEAT delivers

The Meta Group has rated Ixchange`s HEAT helpdesk number one in terms of its ability to deliver on its stated technology and business promises.

1:30
GoldMine 4.0
Jul 27, 1999

GoldMine Software awarded 'Win 100`

GoldMine Software, a subsidiary of JSE-listed Ixchange, says its GoldMine 4.0 has been awarded the 1999 "Win 100" award by CMP Media`s Windows Magazine.

 
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