The modern salesperson must establish credibility and differentiate themselves by showing up as a subject matter expert and becoming a trusted advisor.
Read the results of the Multicloud-as-a-Service survey by ITWeb, in partnership with NTT / Dimension Data.
Combine data and BI to create actionable intelligence that improves the quality of decision-making.
Deliver an amazing customer experience by making the change incrementally, says Christiaan Kriel, business executive: automation at iOCO.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The Business Transformation Index 2023 identifies four dynamics limiting businesses’ capacity to deliver against ambitions.
ITWeb sits down with Ernest North, co-founder of Naked, to discuss the insurtech start-up’s milestones, challenges and business strategy.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Sales enablement must be an ongoing process of benchmarking, evaluation, training, support and tech to ensure sales teams are equipped to drive growth.
Technology alone cannot improve CX – it has to be underpinned by company culture.
Reliable connectivity is one of the primary factors holding back the progress of healthcare on the continent, says Henry Adams, country manager at InterSystems South Africa.
Dotcolab lists five SME software tools to take your small business to the next level.
The Microsoft Dynamics 365 partner has become the latest partner to sign up for the GYDE365 platform from Seer 365.