The company is committed to enhancing customer experience, loyalty and retention, says Matone Ditlhake, CEO of Corridor Africa Technologies.
Product and R&D will be centralised to better leverage Sinch’s global scale, gain efficiencies and accelerate innovation.
Make sure your discounts are competitive and clearly communicated, says Domains.
Minister Ebrahim Patel reveals the state’s financial push to support the burgeoning business process outsourcing sector, amid rising artificial intelligence fears.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The event will focus on the gamut of Microsoft technologies set to revolutionise the business landscape, with AI at its core, says The CRM Team.
ITWeb CX Summit Executive Dinner
The revenue service reveals 88% of non-provisional personal income tax returns were made through eFiling and the MobiApp.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Leveraging the synergy of technology (true omnichannel and AI), customer-centric culture and reachability in the digital age for seamless experiences.
Francois Kriel is an IMCSA-accredited management consultant with a specialisation in change management, data privacy and digital transformation.
SARS’s Mark Kingon allays tax practitioners’ fears, amid the rising uptake of auto-assessments for tax returns.
Obsessing over customers leads companies to place clients at the centre of the business – boosting revenue, increasing efficiencies and gaining a competitive advantage.
Managed service providers can pool their resources and cater to several clients, enabling them to reduce costs and invest more in new technologies and skills.
A total of 1 058 000 motor vehicle licences have been renewed online since the inception of the RTMC’s system.
