Internet services for home use may have overtaken insurance as people’s biggest grudge purchase, says Wayne D’sa, CEO of CipherWave Business Solutions.
Freshworks' Seenivasan will be presenting a keynote address at the ITWeb CX Summit tomorrow.
The big-four bank prepares to incorporate more enhancements − including facial biometrics functionality − in its high-tech, remote ‘Branch on the Move’ units.
The release will help companies drive business transformation amid a complex macro environment.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Implementing the right cloud-based phone system can be tremendously helpful for the sales leader, says Shawn Gradwell, solutions architect at eNetworks.
Callbi is a cloud-based software as a service speech analytics solution for contact centres.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Participants in an executive panel discussion at Micro Focus Realize 2022 gave their best practice advice for helping customers to solve their digital dilemma.
The organisation rolls out Digify Pro Online, a free, self-paced learning opportunity for African youth.
When processes are outdated and in need of a maturity strategy, you may find that the tools at your disposal are holding you back.
Customer service is one element in the customer journey, while customer experience is the sum of all interactions a customer has with the brand.
The HP Indigo 25K can be integrated with print embellishment and cutting devices as part of an integrated, full-service printshop.