When processes are outdated and in need of a maturity strategy, you may find that the tools at your disposal are holding you back.
Customer service is one element in the customer journey, while customer experience is the sum of all interactions a customer has with the brand.
The HP Indigo 25K can be integrated with print embellishment and cutting devices as part of an integrated, full-service printshop.
The operator signs three-year contracts with the two Gauteng municipalities to provide connectivity solutions.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Forward-thinking businesses are working hard to transform data into actionable insights.
Government must implement digital transformation as a matter of urgency, says City of Mbombela CIO Mahesh Srinivasan.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Some leading South African retailers have just lately shown how data can unlock the future of online shopping, and provide insight into customer behaviour.
The CX Group founder will present a keynote address at the ITWeb CX Summit 2022.
As SA’s mortgage market becomes more competitive, providing a good customer experience emerges as a clear differentiator. Automation has a key role to play.
The shift to human centricity must become a core and industrialised part of our businesses and models, says Ovations Technologies.
A trusted digital partner should provide additional value to customers, such as assessments, user training and optimisation engagements.