Clients don't want to be bamboozled by promises and then hit by sprawling costs because the cloud they bought is not the cloud they need, says Jacques Klopper, sales manager at IP Dimension.
Effective use of the growing number of data sources at the disposal of insurance companies can introduce new opportunities for improving customer experiences and driving greater efficiency, says Jacques du Preez, CEO at Intellinexus.
Eight system integrator successes you can learn from.
Phil Duff, co-founder and current CEO, will now serve as executive chairman.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Retail data is the best there is, but are retailers truly seizing this great opportunity not only to revitalise their own operations, but to open new revenue streams?
Munch has developed a cloud-based Android point of sale and payment solution that improves the customer service experience.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Head of analytics at FNB Commercial will unpack customer experience value management (CXVM) at the ITWeb CX Summit 2022.
The partnership supports iSSC’s geo-expansion plans to have an improved customer reach across the continent.
Omnichannel CX will be one of the key topics at the ITWeb CX Summit 2022, to be held on 28 September.
The new Business partner programme, branded 1Business, will launch on 1 September this year, offering opportunities at five levels of partnership.
The credit bureau’s BPO centre creates 500 local jobs in its first year, with women occupying the majority of jobs.