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Indian tech firm Zoho readies Joburg office

The new Johannesburg location will officially open in the first quarter of 2023, company officials confirm.

Simnikiwe Mzekandaba

BREAKING: Shock exits as GovChat CEO, chief data officer quit

Eldrid Jordaan, founder of the citizen engagement platform, announces his resignation as well as that of Goitse Konopi as chief data officer.

Simnikiwe Mzekandaba

USSD + Black Friday = recipe for success

Using USSD, businesses can communicate with customers across all networks and on any mobile phone.

Post office online licence renewals gain traction

As 58 000 motorists turn to the online renewal facility, SAPO outlines what’s next for the car licence renewal platform.

Simnikiwe Mzekandaba

Contact centre trends in 2023: CX, EX and AI

A true omnichannel contact centre solution allows agents to access information from every interaction across every touchpoint in one single platform.

Navigating the CX value chain

Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience

First Technology

First Technology honoured to receive Dell Awards

The company won 2022 Partner of the Year Award South Africa, 2022 Excellence in New Business Development Award EMEA and 2022 Coastal Partner of the Year Award.

First Technology

EXECUTIVE ROUNDTABLE

27 February 2025

ITWeb CX Summit Executive Dinner

Business Continuity

Business continuity in the contact centre

ScopServ provides software and services that improve performance from the contact centre to the enterprise.

Everything, everywhere, all at once in CX

Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience

SABC powers up streaming as TV landscape changes

The public broadcaster officially launches its SABC+ app, amid the move to streaming rather than linear TV.

Simnikiwe Mzekandaba

ICT critical to real-time client gratification

ICT provides the tools and systems to deliver services to both clients and their end-users, says Hennie Mentz, CEO at Bidvest Data.

Craig de Lucchi

CA Southern Africa delivering ‘flow of value’ in DevOps value chain

CA Southern Africa's DevOps value stream enables companies to analyse metrics and optimise the overall health of product delivery, says Craig De Lucchi, account director at CA Southern Africa.

Employee experience

Good CX grows from employees' experiences

A good employee experience requires the same as a good customer experience – it has to be coherent, holistic and integrated.

4Sight is recognised with Sage’s Customer Retention Award

This accolade is awarded to the Sage partner that achieved the highest customer renewal rate and satisfaction levels.

4Sight Holdings

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