View your upcoming, scheduled social media posts so you can plan ahead, reschedule content where needed and identify content gaps.
As customer communication requirements evolve, businesses must be able to support the channel of their customers' choice and enable consumers to self-service, says Martie de Beer, CCaaS executive at Telviva.
Meta introduces a global initiative to help people avoid online investment scams, featuring new tools and partnerships to disrupt scam networks and empower users.
After two decades, Skype is being retired by Microsoft, with its services being replaced by Microsoft Teams.
Modern customer expectations demand flexibility – omnichannel support, fast response times and personalised engagement across multiple platforms, says Henry Mc Cracken, CEO of Smartz Solutions.
YouTube marks its 20th anniversary, with SA commemorating 15 years since its launch.
Agri Assist is a WhatsApp AI service that provides instant expert advice to farmers in multiple languages.
Minister Parks Tau extends the period for completion of the Media and Digital Platforms Market Inquiry and the final report by four months, setting the new deadline for 22 August.
The agency confirms the old age grant will be paid as usual in May, contrary to fake social media posts and screenshots posted online.
The development of iMobility's omnichannel solution was driven by the need to provide an agile and responsive customer support experience, says Nazeer Adam, CEO of iMobility.
US president Donald Trump has again extended the deadline for the sale of TikTok to a non-Chinese buyer.