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End of legacy dependence: Why African contact centres must take back control

Modern customer expectations demand flexibility – omnichannel support, fast response times and personalised engagement across multiple platforms, says Henry Mc Cracken, CEO of Smartz Solutions.

Smartz Solutions

SA celebrates 15 years on YouTube as platform turns 20

YouTube marks its 20th anniversary, with SA commemorating 15 years since its launch.

Harvesting knowledge with Agri Assist

Agri Assist is a WhatsApp AI service that provides instant expert advice to farmers in multiple languages.

Nkhensani Nkhwashu

Competition Commission

CompCom gets extension to finalise digital platforms market inquiry

Minister Parks Tau extends the period for completion of the Media and Digital Platforms Market Inquiry and the final report by four months, setting the new deadline for 22 August.

South African Social Security Agency

SASSA squashes fake social media claims

The agency confirms the old age grant will be paid as usual in May, contrary to fake social media posts and screenshots posted online.

iMobility unveils omnichannel customer support solutions

The development of iMobility's omnichannel solution was driven by the need to provide an agile and responsive customer support experience, says Nazeer Adam, CEO of iMobility.

Another 75-day extension for TikTok in US

US president Donald Trump has again extended the deadline for the sale of TikTok to a non-Chinese buyer.

Nkhensani Nkhwashu

Telecommunications remains star of SA’s ICT sector

ICASA’s ICT sector barometer shows revenue in the telecoms sector reached R232 billion in 2024, with social media platforms driving the gains.

Simnikiwe Mzekandaba

Elon Musk's xAI acquires X social media platform

The combination will unlock potential by blending xAI’s AI capability with X’s wide reach, says the South African-born tech billionaire.

Bridging the divide, one gogo at a time

Vuma and goGOGOgo are revolutionising digital inclusion for senior citizens in SA through their joint initiative, Gogos with VUMA.

Nkhensani Nkhwashu

Minister calls for TikTok Creator Fund for SA

South African content creators deserve lucrative TikTok monetisation, says communications minister Solly Malatsi.

Sibahle Malinga

AI-generated deepfakes financially motivated and a real problem

The speed with which the "$Ramaphosa" token was created and promoted via the hacked accounts suggests a well-orchestrated and financially motivated operation, says KnowBe4’s Anna Collard.

Christopher Tredger