Customers are not forced to endure a customer experience that is characterised by clutter or unnecessary friction, says Kelvin Brown, customer operations executive at Telviva.
It is vital for employees to understand how to conduct themselves during dawn raids or interactions with regulators. Failure to do so may result in significant consequences for the employer.
The new version of the Splynx billing software is WhatsApp integration, which expands the system’s functionality in terms of ticketing support, communication capabilities and customer service.
The MIRUS messaging platform from Squire Technologies is an all-inclusive, virtualised messaging platform.
The Information Regulator slaps WhatsApp with an enforcement notice, after it discovers discrepancies in how the massaging app applies its privacy policy.
With the help of website builders and artificial intelligence software, it is easier to get your big idea online.
The WhatsApp for Business platform enables direct and efficient communication with Solidarity's diverse membership base.
By integrating AI with human oversight, bots can manage routine tasks while seamlessly transferring more complex or emotionally charged issues to human agents.
TikTok’s regional safety councils include experts in youth safety, free expression, and hate speech.