By drawing on AI’s data matching and analytical power and its tolerance of inaccuracies, customer data platforms can collect data from all existing legacy systems.
Avaya to demonstrate composable solutions enabling experiences that matter at GITEX 2021
Solutions on display will highlight the composability of the Avaya OneCloud platform and its ability to deliver 'total experiences' for customers and employees.
MICT SETA spearheads formal training for 4IR in SA
The introduction of the fourth industrial revolution future skills qualifications is a milestone for the country and the training authority, says MICT SETA.
The OutSystems modern application platform was designed to accelerate the development and deployment of critical applications, while also delivering flexibility and efficiency.
Tshwane to recruit over 5 000 using electronic lottery system
Through the use of technology, residents can trust the recruitment process is fair, with no corruption or nepotism, says executive mayor Randall Williams.
Can we get rid of bias in artificial intelligence?
Artificial intelligence systems are the product of constructed algorithms that inherit many of the biases that help to perpetuate the global challenges we hope to solve.
Best practice in customer experience demands right mix of technologies
A combination of CX technologies can contribute to making human agents more effective by enabling them to handle several customer conversations at once instead of being focused on a single conversation.
There is a clear degree of pessimism to the level of skills and knowledge to be found in the South African market, according to a SafriCloud AI survey.
The Huawei nova Y60 is powered by a 5 000mAh battery, and the battery life is extended by Huawei’s power-saving AI algorithms and an Ultra Power Saving mode.