Why speech analytics is a game changer for contact centres
Fear, resistance, skills shortages threaten SA’s 4IR progress
Lack of high-end skills and widespread fear of job losses could hamper SA’s fourth industrial revolution drive.
2019 trends in review: How SA got its purpose back
From key moments to benchmarks of progress, here’s how the tech game-changers of 2019 took place.
Cape Town eyes boosting customer support with chatbot
The city hosted a hackathon, in partnership with SAP SA, in the hopes to create a live chatbot for its Web site.
In2IT, SAS partner to combat money laundering in Africa
The companies collaborate to offer compliance and fraud detection solutions to financial services firms across Africa.