Why speech analytics is a game changer for contact centres

Lack of high-end skills and widespread fear of job losses could hamper SA’s fourth industrial revolution drive.

The key role of AI in technology is to complement the IOT systems towards services for your business, says James Ndegwa, Pre-sales Manager for Africa at Westcon-Comstor.

5G implementations, cloud adoption, deepfakes and remote working spaces will pose security risks for organisations in 2020.

From key moments to benchmarks of progress, here’s how the tech game-changers of 2019 took place.

Huawei launches its new-generation, intelligent, all-flash storage product, the OceanStor Dorado, which runs on the powerful Kunpeng and Ascend processors.

Team eSoft accelerates the journey of artificial intelligence and machine learning with its 100th chatbot.

The city hosted a hackathon, in partnership with SAP SA, in the hopes to create a live chatbot for its Web site.

Research shows that even though tech-related skills are essential, soft skills will still be required in the fourth industrial revolution.

The companies collaborate to offer compliance and fraud detection solutions to financial services firms across Africa.

RPA technology is fast evolving to becoming one of the world’s largest technology disruptors and enablers.

Data scientists have a tough job as it is, which is why they require a strong and effective analytics platform on which to work.