A couple of positive experiences in the on- and offline worlds have left me enveloped in the warm and fuzzies, convinced that customer satisfaction is definitely getting better.
Asyst International SA says it has become an Enterprise Partner for Crystal Decisions, formerly Seagate Software.
Entry into e-commerce needs to result from the normal strategic business plan which then drills down into an e-commerce strategy plan, says Stewart Barker, CEO of Commerce Centre.
The modern contact centre is packed with technology, but the people on the end of the line, be it a telephone or Internet connection, determine how successful company communications are.
Sybase SA has released Sybase Enterprise Portal 2.0, a portal environment that addresses the requirements of e-businesses.
Vodacom is upgrading its Web access control system, Webcon, which was custom-built for the company two years ago by MGX Software Development.
Internet service provider Data Pro has announced a hosting statistics module to allow the company to automate research statistics on behalf of its clients.
The e-procurement services market will grow exponentially in the next 12 to 24 months, according to the International Data Corporation (IDC).
Avaya has acquired several data networking products from US-based Cyber IQ Systems.
RSA Security has announced the programme for RSA Conference 2001, its tenth annual e-security conference to be held in San Francisco from 8 to 12 April.
Computer Associates International (CA) says Centrixnet Solutions is deploying its eTrust security solutions and Unicenter TNG e-business management solution to roll-out a set of managed services.
MGX Software Development has announced the local availability of Rational ContentStudio, which assists e-business development teams to manage code and content in a common repository.
Debis SA has branched out from its original outsourcing business after taking advantage of the additional technology and backing of new parent company Deutsche Telekom.