Smartz Solutions' Automatic Interaction Distribution tool gives contact centres accurate customer-agent matching with real-time sentiment analysis, reporting and profile building.
Regular ERP system updates introduce new features, functionality and performance enhancements that build on existing features, says Marius Wessels, manager: professional services for SYSPRO Africa.
The SAPVIA portal provides access to data on the current and potential use of solar energy in South Africa.
ITWeb, in partnership with Veeam, is running a survey on data resilience readiness among businesses in Africa.
The survey aims to explore just how prepared these businesses are to recover from a ransomware or cyber attack, as well as the resources they have at their disposal to help them recover.
In this survey, we examine, among other things:
By completing the questionnaire, you stand a chance to win a Takealot or Amazon gift voucher to the value of R5 000.
The detailed results of the survey and the winner of the lucky prize draw will be published on ITWeb.
Thank you for participating!
WithSecure study breaks down the most common links between different tactics and techniques observed in data breaches.
In partnership with Alibaba Cloud, BCX officially launches the Africa Local Public Cloud service, which is now live from two Johannesburg-based data centres.
The company’s ETS business unit is poised to help big South African businesses conceptualise, deploy and manage their IT infrastructure.
Honoured as the sole winner, Xerox achieved the top overall score among its peers.
Xerox retained its top-tier leadership position, surpassing all other contenders in the industry.
IoT is already delivering benefits in power saving – a top priority for many South African enterprises due to rising electricity costs and ESG goals.
AI-generated insights are helpful, but it takes a human to contextualise the data, align it to company goals and make informed decisions, says Ian McAlister, GM of CRS Technologies.
To make the most of data technology, start with a strong enterprise-wide data governance and management framework.