eBook: The art of customer experience

Customer experience has to be at the epicentre of an organisation's DNA.


eBook: Five tech trends you can't afford to ignore

It is essential to understand the most important new trends and how they will impact your success.

14 Aug

eBook: A complete guide to pricing IT services

Pricing a company's IT services must take into account its desired earnings margin, while still providing value to clients.

13 Aug

eBook: Eight drivers for cloud transformation

Contact centres need the agility to adapt to the new ways of customer engagement.


eBook: Understanding customer experience management

It is more important than ever to understand, nurture and manage your customers' experience along the continuum of their customer journey.

7 Aug

eBook: Managed services: why it's good for business

Over the next five years, global spending on managed services is expected to grow at an annual compounded rate of 11.3%.


eBook: Five steps to boost your security posture on Amazon Web Services

Deliver AWS security that guards data everywhere and stops attacks in their tracks.

31 Jul

eBook: Five ways to expand your managed services offering and boost revenue

IT service providers that position themselves as a one-stop shop are setting themselves up for a profitable legacy.

24 Jul

e-Book: Selling managed services, six tips to reinvent your sales pitch

SMEs, medical offices, schools and retailers are searching for partners to help them navigate rapidly evolving cloud and mobile technology.

Jul 17, 2018

eBook: A tech company's guide to business efficiency, productivity

Inefficiencies are costly. In fact, companies across the globe lose millions every year to inefficient practices, says ConnectWise.

Jul 10, 2018

eBook: Automation 101

This eBook, from ConnectWise, provides tips and best practices to successfully incorporate automation into an IT services business.