eBooks
0:30
Yesterday

eBook: The art of customer experience

Customer experience has to be at the epicentre of an organisation's DNA.

0:40
Yesterday

eBook: Five tech trends you can't afford to ignore

It is essential to understand the most important new trends and how they will impact your success.

0:50
14 Aug

eBook: A complete guide to pricing IT services

Pricing a company's IT services must take into account its desired earnings margin, while still providing value to clients.

0:30
13 Aug

eBook: Eight drivers for cloud transformation

Contact centres need the agility to adapt to the new ways of customer engagement.

0:40

eBook: Understanding customer experience management

It is more important than ever to understand, nurture and manage your customers' experience along the continuum of their customer journey.

0:30
7 Aug

eBook: Managed services: why it's good for business

Over the next five years, global spending on managed services is expected to grow at an annual compounded rate of 11.3%.

0:30

eBook: Five steps to boost your security posture on Amazon Web Services

Deliver AWS security that guards data everywhere and stops attacks in their tracks.

0:30
31 Jul

eBook: Five ways to expand your managed services offering and boost revenue

IT service providers that position themselves as a one-stop shop are setting themselves up for a profitable legacy.

0:30
24 Jul

e-Book: Selling managed services, six tips to reinvent your sales pitch

SMEs, medical offices, schools and retailers are searching for partners to help them navigate rapidly evolving cloud and mobile technology.

0:40
Jul 17, 2018

eBook: A tech company's guide to business efficiency, productivity

Inefficiencies are costly. In fact, companies across the globe lose millions every year to inefficient practices, says ConnectWise.

1:00
Jul 10, 2018

eBook: Automation 101

This eBook, from ConnectWise, provides tips and best practices to successfully incorporate automation into an IT services business.