Sixty-five percent of contact centre staff say 'first call resolution' is what customers want.
In this World Wide Wrap: Telstra transforms IT and business collaboration, project management software released, and Adobe unveils PM tools.
IBM's recognition of its software will open up international doors, says the company.
In this World Wide Wrap: Bank unifies HCM and HR, College chooses iTrent solution, and Selima adopts cloud-based services.
Pepkor’s tech investments pay off
Tech investments by the JSE-listed group Pepkor are paying off, helping the company drive retail success and agile business operations. #Pepkor #businessintelligence #artificialintelligence
In this World Wide Wrap: BPM and communications integrated, Pegasystems delivers SmartBPM 6, and PDF workflow suite released.
In this World Wide Wrap: US bill opens $20bn IT market, FCC pushes mobile medical apps, and software firms partner for healthcare solutions.
As sustainability evolves from nice-to-have to necessity, companies have to rethink the way they do business.
The insurance industry must take advantage of the wealth of available information for intelligent decision-making.
In this World Wide Wrap: Blackboard prepares mobile learning solution, McDonald's trains employees with Nintendo, and LAPD gets hi-tech training system.
In this World Wide Wrap: HP, Polycom expand alliance, Qantas gets VOIP, and Bangladesh clamps down on ISPs.
The company aims to use SA as a base to reach multiple countries in Southern Africa.
The product puts HR management in the hands of the employee, increasing self-service efficiency.