Delivering great service is fundamental to call centre reputation, and technology must complement this goal, says Itec Enterprise Solutions.
BPM experts gathered at the annual South African BPM conference to discuss and define industry trends.
Companies need to identify their problems to address them, says analyst Mark McGregor.
Business process management is having a positive impact on the rise of SMEs in SA, says CPI.
Pepkor’s tech investments pay off
Tech investments by the JSE-listed group Pepkor are paying off, helping the company drive retail success and agile business operations. #Pepkor #businessintelligence #artificialintelligence
Lack of understanding and business buy-in are hailed as the biggest barriers to SOA implementation.
The online solution helps BPM experts and newcomers to expand and update their process knowledge. [Local rep: Collaborative Process Integration]
Service-oriented architecture services are not confined within IT but span across the entire enterprise, says Nedbank.
Linking IT systems provides a full view of an organisation and access to innovative solutions, says Anglo American.
In this World Wide Wrap: Integrated SharePoint solution unveiled, BonitaSoft redesigns BPM solution, and Greentree extends offering with BPM.
In this World Wide Wrap: Mixed-mode manufacturing favoured, calls to extend R&D tax credit, and Nigeria gets US manufacturing solutions.
In this World Wide Wrap: Smartworld intros next-gen ICT services, Bell Labs designs smart grid, and pressure hits IT managers hardest.
IDS Scheer, together with CPI, hosted the South African Annual BPM Conference '09.