In this World Wide Wrap: Role of EA in recession, BlueStar gets SOA, and Gale joins Open Text.
The transition from call centre to contact centre hasn't been totally smooth, says Mark Payne, director of African operations, Genesys Telecommunication Laboratories.
Electronic data interchange reduces costs and improves market competitiveness, says VSC Solutions.
Customers can deploy the service as a distributed solution.
Pepkor’s tech investments pay off
Tech investments by the JSE-listed group Pepkor are paying off, helping the company drive retail success and agile business operations. #Pepkor #businessintelligence #artificialintelligence
The upgraded solution features a Web 2.0 look that increases organisation, efficiency and functionality.
ITWeb's BPM Summit will feature discussions by industry leaders, and practitioners will be rewarded for outstanding performance.
In this World Wide Wrap: Healthcare system gets hi-tech, Mitratech offers e-billing solution, and CarterEnergy gives billing a boost.
In this World Wide Wrap: IT costly but crucial, HP boosts virtualisation portfolio, and financial solutions for SMEs.
Being compliant allows a company to run its day-to-day operations more efficiently and effectively, says Magix.
In this World Wide Wrap: Avaya buys Agile, Indosoft solution for Nigeria, and call centre plans for council.
SAP and Adobe Systems have partnered to create a solution for organisations to manage e-forms. [Local rep: NokusaEI]
SABMiller has invested $1.2 million in licences for Infor's SCM solution.