Amid high telecoms costs, skills shortages and a host of other imperfections, the call centre industry is delivering above expectations.
1776 - The idea of outsourcing has its roots in the `competitive advantage` theory propagated by Adam Smith in his book The Wealth of Nations.
The Altiris Workflow Solution and Helpdesk Solution help businesses deliver efficient IT service.
In this World Wide Wrap: SpringCM delivers service platform, Bluespring releases BPM suite, and Sagem-Interstar offers XTrax.
Pepkor’s tech investments pay off
Tech investments by the JSE-listed group Pepkor are paying off, helping the company drive retail success and agile business operations. #Pepkor #businessintelligence #artificialintelligence
The company introduces FootPrints 8, the next generation of its Web-based service desk management solution.
The bizhub 211/163 allows information to be shared, which helps improve workflow.
SAP`s proposed purchase of Business Objects is good news for the companies, their partners and users, says Asyst.
In this World Wide Wrap: SAP offers SOA certification, Nuxeo unveils ECM platform, and SAP serves SOA.
Forrester cites the company as a business performance solutions thought leader with product breadth and maturity.
The company was cited as a leader in BPM solutions in a Forrester report.
In this World Wide Wrap: SAP buys again, Metastorm, Ciber team up, and CorraTech, Intalio partner.
Service and business should be the point of departure when implementing an SOA, not technology, says Andy Brauer, CTO of Business Connexion.