Delivering great service is fundamental to call centre reputation, and technology must complement this goal, says Itec Enterprise Solutions.
The new Companies Act and King III will impact the way cloud service providers manage data, says Demand Data.
BPM experts gathered at the annual South African BPM conference to discuss and define industry trends.
The solution harnesses the synergies of SaaS, SOA and virtualisation.
The company gets in on the 2010 branding action.
In today's technology roundup: Windows 7 student edition fails, Google unveils Social Search, Facebook enshrines dead people's profiles, and Internet set for 'language shake-up'.
The Microsoft partner will showcase its new releases at the Microsoft SharePoint Conference 2009 in Las Vegas.
The rush to adopt virtual machines has led to potential security vulnerabilities being overlooked, says Hennie Moolman, MD of AfricaSD.
Lack of understanding and business buy-in are hailed as the biggest barriers to SOA implementation.
Screen recording is vital to capturing critical information, says Spescom DataVoice.
The communications minister uses the ICT Industry Forum as a means to get the industry involved in policy creation.
In today's technology roundup: Hotspot sniffer eavesdrops on iPhone, Toshiba unveils fuel cell battery charger, hackers target Guardian jobs site, and cellphone makers shift to Android.
Service-oriented architecture services are not confined within IT but span across the entire enterprise, says Nedbank.