ITWeb TV: How FNB measures AI’s return on investment | Ep #157
On this episode of ITWeb TV, Dané Liebenberg, AI executive for FNB Retail and Business Banking, unpacks how the bank is assessing the value of its artificial intelligence investments through four key pillars. #AI #Banking #Fintech #ArtificialIntelligence #DigitalBanking
WhatsApp automation, conversational AI and two-way messaging are reshaping enterprise customer communication in SA and across Africa, says Cellfind.
Pick n Pay is turning its asap! grocery platform into a content-commerce destination, with shoppable videos and live shopping.
Bolt adds conversational AI to ride-hailing, with a ChatGPT integration now available to South African customers.
At Integrove, the focus on integration services empowers businesses to modernise their digital ecosystems by connecting cloud and on-premises applications, data and processes.
True AI, on the other hand, doesn’t just follow instructions – it learns, adapts and improves over time, says Carmen Hattingh, GM operations at Smartz Solutions.
With conversational AI integrated into WhatsApp, companies can automate customer service, provide real-time information and even process transactions.
Conversational AI leverages advanced artificial intelligence technologies to enable seamless, natural language exchanges between humans and machines.
Tech-led innovations are the holy grail of efficiency and pivotal to business success, says Brendan van Staaden, managing executive at MoData.
Customers want services, solutions and information crafted around their personal preferences, and conversational AI enables this, says MoData Interactive.
The world is set to change thanks to the advent of AI that can think, act and reason on its own, says Chris Wiggett, head of Data and Analytics at Dimension Data.
The growing engagement capacity gap can be closed by adopting conversational commerce.
The partnership aims to provide a frictionless customer experience to MEA customers.