In this World Wide Wrap: Customer care architecture unveiled, customer service demands tougher, and NZ contact centres to grow.
New online procedures aim to safeguard against corporate hijackings.
In this World Wide Wrap: Server virtualisation remains challenging, HP intros 3-GPU blade server, and server glitch affects hospital.
In this World Wide Wrap: California ups IT infrastructure, Spirit provides VOIP for enterprises, and Northrop gets EA govt contract.
In this World Wide Wrap: LG and Microsoft partner in cloud, Dell ventures into virtualisation, and virtualisation adoption has risen.
In this World Wide Wrap: Sprint intros converged network solution, BSNL to roll out fixed-mobile convergence, and Telegent mobile TV roadmap.
In this World Wide Wrap: Qliktech tops large BI brands, JasperSoft and Exo collaborate on BI, and BI must focus on tablets.
In this World Wide Wrap: IBM tracks rapid atom changes, Popular Mechanics unveils breakthrough awards, and Pano Logic touts 'zero client'.
In this World Wide Wrap: Businesses need to realise EA benefits, QA to host EA course, and Leapfactor uses cloud to provide EA.
In this World Wide Wrap: Content security business growing, SMS buys Renewtek; and Kasperksy warns of new Trojan.
The update will increase system availability and allow applications to run faster and more securely, says Oracle.
The new Sun ZFS Storage Appliance products allow companies to lower administrative costs by up to half, says Oracle.
In this World Wide Wrap: Morphlabs upgrades cloud architecture, enterprise architecture awards recognises excellence, and RIM “cannot compromise security architecture”.