African businesses embrace digitalisation ahead of EU peers
Huawei reveals massive 5G, 4IR training ambitions in SA
Shunned by the West, the Chinese telecommunications company pledges to equip thousands of South Africans with 5G and fourth industrial revolution skills.
Generational engagement preferences force contact centres to respond
Integrated omni-channel engagement and communication capabilities are non-negotiable, says Deon Scheepers, customer engagement executive at Pivotal Data.