The role of the contact centre in customer sales and support is changing, says Consology.
Vodacom reveals application details for its public share offer.
ISPA is still hunting for a host for the exchange.
In today's technology roundup: Feds may restrict Google-Yahoo pact, Sony Ericsson offers unlimited music downloads, mobile calls take off with Ryanair, and cellphones to swallow car keys.
The NetWorks system can download an unlimited amount of radio broadcasts.
In this World Wide Wrap: Rwanda, Zambia adopt IP tech, networking, storage converge, and Oracle upgrades communications server.
The company will distribute n-Trance Security's range of personal security products in SA.
KSS helped Digistics to upgrade its infrastructure and migrate to an IP telephony system using Cisco CallManager.
The conference will highlight some of the major issues affecting the local telecoms sector.
The multimedia company enters into a joint venture to capture a bigger slice of the Indian wireless services market.
In this World Wide Wrap: California prohibits cellphone for train operators, cellular networks down, and Cellular South conducts poll.
In this World Wide Wrap: Mobile search soars, Verizon unveils mobile Flash, and IBM extends wireless services.
In this World Wide Wrap: WestJet chooses GuestLogix, HP introduces retail solutions, and Talbots selects ATG.
