The FSCA’s Consumer Advisory Panel highlights the regulatory challenges posed by financial influencers and the implications of AI on finance.
FNB, Absa, Standard Bank, Nedbank and Capitec go beyond pilot projects and isolated AI experiments to large-scale deployment across core operations.
The city's SAP upgrade triggers payment system issues, leaving account-holders unable to prove they have paid bills, although this has been officially disputed.
The Naspers-owned firm deploys autonomous agents across its ecosystem, as it aims to become an AI-first e-commerce company.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
VAS-X executive Damien Burnett says these partnerships can accelerate market entry by combining telecoms expertise and regulatory knowledge with existing customer relationships.
ITWeb CX Summit Executive Dinner
Proactive service uses data and triggers to anticipate customer needs and communicate at the right moment, without prompting.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The portal reworks its strategy to stay visible in AI-driven search, as global platforms reshape how South Africans shop online.
The WealthTech opportunity lies not in exploiting data, but in using permissioned insight to reduce friction and improve service quality.
The branchless bank transitions to GoTyme Bank, marking its next step as part of the global Tyme Group.
The collaboration between the companies and a West African telecoms operator enhances network visibility, pre‑launch service assessments, advanced troubleshooting and detailed performance insights.
The group’s on-demand delivery platform saw sales rise by 34.6%, for the six months ended 28 December.
The MyMzansi platform is set to go live to early public test groups in March, with a focus on high-impact services, according to National Treasury.