The e-hailer opens its second local driver engagement centre, to strengthen its communication channels with driver-partners.
Behavioural insights offer a solution to prevent fraud, and local banks should adopt it to protect customers, says Clive Gungudoo, financial crime and risk management specialist at MoData.
FNB CEO Harry Kellan reflects on SA’s digitisation of financial services, predicting it’s unlikely to slow down, as more affordable smartphones will become available.
Merchants must accept any payment token their customers prefer, says Altron FinTech.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
A company's e-commerce website isn't just a place where transactions happen; it's a primary revenue generator.
The SaaS-based AI-powered supply chain orchestration and execution platform has been recognised as the only vendor in the “Customers’ Choice” quadrant of the report.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
GenAI will help ease the burden of managing medical documentation, according to InterSystems.
The digital tool allows artworks and heritage items to be recorded by city officials and viewed by the public.
The fintech group’s social grant business is growing 361% year-on-year and it now has 1.5 million active accounts, says CEO Lincoln Mali.
The Connect sales director will talk about how integrating siloed platforms is key to transformed CX .
The cenre will serve as a hub for Airbus’ customers in the region.