Successful AI adoption requires mitigating business risk in the deployment, and ensuring AI quickly delivers measurable value.
In partnership with the Department of Trade, Industry and Competition, Proudly South African readies two e-commerce platforms.
As government undertakes major digital transformation initiatives, moving to the cloud becomes a focal investment area.
The business demonstrates resilience during a challenging economic environment, growing revenue and managing expenses.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
In the past year, the company spent $17 million to further strengthen its artificial intelligence capabilities, tools and talent base.
ITWeb CX Summit Executive Dinner
MobiContact makes it easier for teams to manage conversations, track data and stay productive without jumping between apps, the company says.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Telviva One’s international communication platform allows users to switch between UK and South African communication personas and present local numbers in each country.
A mobile-friendly website can help companies reach more customers, generate more leads, enhance people’s experience and boost SEO.
Amazon warns GenAI will trim its workforce as the tech “changes the way our work is done”, while it’s reported Microsoft will cut thousands of roles as it increases spending on AI.
In the employee experience economy, effectively managing your workforce is more critical to success than ever.
The company has implemented its enterprise-grade queue management and payment platform across five Driver Licensing and Testing Centres in Gauteng.