When a CRM stands apart from the rest of the organisation, the customer journey breaks down.
The breakthrough enables businesses to reduce call costs by up to 50%, the company says.
The recall affects certain 2024 – 2026 EX30 single motor extended range and twin motor performance models.
OpenAI brings out dedicated health and wellness information feature with the roll out of ChatGPT Health.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Department of Basic Education to publish matric results next week, despite the Information Regulator’s enforcement order amid court battle over privacy concerns.
ITWeb CX Summit Executive Dinner
The National Student Financial Aid Scheme promises robust upgrades to its accommodation portal, to prevent repeat of instances where students were left homeless.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The department will roll out its digital transformation strategy by 2030, to combat a crime crisis, court backlogs, and crumbling IT infrastructure.
The Cape Town-based fintech firm joins forces with Travelex, to expand cash payout options for remittance customers across SA.
The Gauteng Department of Education says a total of 4 858 grade one and eight learners remain unplaced for the 2026 academic year.
SMS keeps FlySafair passengers informed and on time.
Africa’s oldest university streamlined student support with AI, resolving 93% of queries without human intervention.
The system disruption affects the logging of service queries, outage reports, dispatching of technical teams, and access to customer account information.