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Spar upgrades botched SAP system after R1.6bn loss

Significant progress has been made in stabilising the ERP implementation at the KwaZulu-Natal distribution centre, says the retailer.

CASA Software drives quality customer experiences

Achieving consistent high quality service outcomes requires deep application monitoring across every customer journey, says Christopher Moreland, senior pre-sales solutions architect at CASA Software.

Bolt opens driver engagement centre in Cape Town

The e-hailer opens its second local driver engagement centre, to strengthen its communication channels with driver-partners.

Sibahle Malinga

AI behavioural insights: The best weapon in the fight against digital banking fraudsters

Behavioural insights offer a solution to prevent fraud, and local banks should adopt it to protect customers, says Clive Gungudoo, financial crime and risk management specialist at MoData.

First National Bank

Generative AI is ‘live’ in the bank, says FNB CEO

FNB CEO Harry Kellan reflects on SA’s digitisation of financial services, predicting it’s unlikely to slow down, as more affordable smartphones will become available.

Simnikiwe Mzekandaba

Navigating the CX value chain

Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience

Perfect payment experience: Why offering multiple options is key to business success

Merchants must accept any payment token their customers prefer, says Altron FinTech.

EXECUTIVE ROUNDTABLE

27 February 2025

ITWeb CX Summit Executive Dinner

E-commerce website

The important role of your website in e-commerce business growth

A company's e-commerce website isn't just a place where transactions happen; it's a primary revenue generator.

Everything, everywhere, all at once in CX

Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience

Shipsy recognised in 2024 Gartner Voice of Customer for Transportation Management Systems

The SaaS-based AI-powered supply chain orchestration and execution platform has been recognised as the only vendor in the “Customers’ Choice” quadrant of the report.

InterSystems South Africa

GenAI to help curb burnout among healthcare professionals

GenAI will help ease the burden of managing medical documentation, according to InterSystems.

City of Cape Town

‘Digital vault’ showcases Cape Town’s art, heritage assets

The digital tool allows artworks and heritage items to be recorded by city officials and viewed by the public.

Lesaka Technologies

Lesaka’s social grant business thrives amid post office chaos

The fintech group’s social grant business is growing 361% year-on-year and it now has 1.5 million active accounts, says CEO Lincoln Mali.

Connect's Charlene George to speak at ITWeb CX Summit 2024

The Connect sales director will talk about how integrating siloed platforms is key to transformed CX .

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