Consumers are no longer seen and not heard; legislation empowering consumers has led to a wake-up call for business.
The call centre group will report a loss at earnings per share level later this month.
The company offers private, public or hybrid cloud deployment models.
Rising business costs are prompting companies to look at ways of streamlining their call centres, says Hannes van der Merwe, Mitel product manager at Itec.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Transpromo maximises the potential of statements that companies send out as a matter of course.
ITWeb CX Summit Executive Dinner
Frost & Sullivan's Growth, Innovation and Leadership Congress revealed considerable growth predictions for the continent.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Companies need to consolidate the back-office and contact centre.
The company supplied the non-profit organisation with a complete call centre solution, free of charge.
The software is used by IT professionals for integrated CRM, project management, mobile support and billing.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
The most interesting snippets out of the Garner Symposium ITxpo, as singled out by ITWeb journalists.
The contact centre serves as a support centre and a means of building a strong relationship with clients, says Monika Roode, national call centre manager for Softline VIP.
Together with Acet, RCS has expanded its implementation of Fico's Triad decision management system.
The facilities must run highly-effective CRM systems to survive, says Discovery Health.