The evolution of the contact centre has seen a number of twists and turns.
NewVoiceMedia has filed a patent that allows agents to use real-time social media information as calls come in.
The company's CallWorks solution manages, tracks and analyses calls.
Companies realise that many people interact with social applications primarily via their mobile devices.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Customer Interaction Center version 4.0 includes real-time speech analytics and benefits from architectural improvements.
ITWeb CX Summit Executive Dinner
The Consumer Protection Act will present opportunities for businesses that value their customers, and create challenges for cynical operators.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The Contact Centre Management Group aims to promote the contact centre industry in South Africa.
The Philippines has become the preferred call centre destination for the US.
eSpace comes with features such as on-demand cloud contact, mobile and cloud management.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
BitCo donated a complete call centre solution, with 24/7 support, to Childline Gauteng.
Trio dupes more than 500 people by promising them high returns in India.
1Stream and Globility's hosted contact centre initiative supplies equipment, reception services and a telephony platform.
ACS says it is expanding its current workforce to meet increased demand from clients.