Fluent English-speakers who naturally speak with an American accent is one of the key reasons for the growth.
The GlobeTOM platform can be accessed through a public or private cloud.
The interactive forum highlights in-field results and promotes networking between Exinda users.
Inter-Active Technologies' career development programme creates growth for employees on a personal and organisational level.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The CIPC gears up to issue a tender for technology to replace its legacy systems that date back to 1997.
ITWeb CX Summit Executive Dinner
The country's BPO industry is expanding, though lack of qualified personnel is threatening growth, says the government.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Social media is the domain of the contact centre.
Agents make use of covert communications methods to steal important customer data, says Dimension Data.
The company is entering the UK and European outsourcing market at a time of strong forecast market growth.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
The service takes the form of a female greeter who welcomes entering customers and provides information.
The company has once again been awarded Level Three B-BBEE status.
What are the strategic and operational drivers behind the consolidation of corporate communication systems?
The system functions either as an integrated module within enterprise, or integrates with other ERPs.