Advanced automatic call distribution software can help contact centres move closer towards one-call query resolution, says Hannes van der Merwe, Mitel product manager at Itec.
The outsourced, hosted solution is arguably the leading option for the growing SME, says Immo B"ohm, MD of Afresh Consult.
Gone are the days of one-way communication where brands controlled the manner which customers communicated, says Elingo.
The ServiceView solution suite will help call centre representatives to have visibility and control.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Complying with the various standards and laws affecting contact centres doesn't have to be a bad thing, says Simon Cranswick, GM of Customer Interactive Solutions for Dimension Data Western Cape.
ITWeb CX Summit Executive Dinner
The tool aims to help marketing professionals automate the processes involved in various outreach efforts.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The solution is built to use Microsoft Lync 2010 as its media server.
Product features and a company`s ability to provide exceptional service trump price, says Simon Cranswick, GM of Customer Interactive Solutions at Dimension Data Western Cape.
Dimension Data and its subsidiary Merchants designs, implements, and supports the technology needed to run a contact centre environment.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
A flood of mass electronic communications over various mediums can overload customers, says David Cosgrave, business unit manager at AccTech Systems.
The solution enables individuals, teams and organisations to collectively enhance problem-solving capabilities.
The evolution of technology has played a significant role in enabling the possibility of the remote contact centre agent, says Paul Fick, MD of Spescom DataFusion.
The new products are ShoreTel 12, the UC offering, and Contact Center 7, a contact centre platform update.