From 1 October, Microsoft partners will need to prove their capability in specific solution areas – not simply claim it, says Nick Botha, chief partner officer at 4Sight.
The objective of the survey is to gain an understanding of general AI requirements in the local market and whether there’s a demand for chatbot and AI agent services.
The big-four bank invested R3.7 billion in technology in H1 2025, to boost digital capabilities, security and client experience.
These high-income, tech-savvy individuals are early adopters of the latest online shopping tools, setting trends that influence buying habits.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The bank will expand its Avo app trade-in service to Android devices, following the strong uptake of its iPhone offering.
ITWeb CX Summit Executive Dinner
The Department of Planning, Monitoring and Evaluation’s living evidence map aims to address gender-based violence and femicide.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
As CEO of an organisation with 73% of leadership roles held by women, Phuthi Mahanyele-Dabengwa emphasises the technology industry’s transformational power.
The financial services provider is increasingly deploying agentic artificial intelligence-based tools, while upgrading existing solutions.
WhatsApp Business and chatbots help SMEs streamline customer engagement, automate support and scale communication.
The mobile operator establishes a nationwide digital ID system to speed up onboarding and combat identity fraud.
The big-four bank is ramping up annual tech investments, targeting AI, payments and card modernisation to outpace digital-first rivals.
There's a clear preference among modern customers for multiple options beyond phone calls when it comes to communicating with companies, says Rob Lith, chief commercial officer at Telviva.