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Taxpayers turn to digital channels as filing season begins

The South African Revenue Service has already recorded over 16 million digital exchanges with taxpayers this filing season.

Simnikiwe Mzekandaba

Automation and AI: Finding the balance in contact centres

Without a clear understanding of how AI fits into the overall strategy, contact centres risk misalignment, says James Guthrie, founder of Smartz Solutions.

Smartz Solutions

Help desk software

How to use help desk software effectively

The support desk software generates and logs support tickets and tracks and manages them until they are resolved.

Fusion Software

Ten benefits of choosing Domains.co.za as your domain name provider

Domains.co.za is an ICANN accredited domain name registrar, which means it adheres to the highest industry standards and best practices.

Predictive analytics

Advantages of predictive analytics, business intelligence

The combination of predictive analytics and BI enables businesses to understand their current position and anticipate future trends, leading to enhanced decision-making.

Navigating the CX value chain

Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience

SA consumers have mixed feelings about social commerce

While social commerce is on the rise in South Africa, many consumers worry about brands’ protection of their personal data.

Sibahle Malinga

EXECUTIVE ROUNDTABLE

27 February 2025

ITWeb CX Summit Executive Dinner

Banks look to capitalise on ‘frictionless CX’

Shift to platform business model a boost for financial services providers, says GhostDraft.

Everything, everywhere, all at once in CX

Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience

Germaine Hendrikz

Embark on your agile journey

Agile isn't just a methodology or a set of practices – it's a mindset that prioritises flexibility, collaboration and continuous improvement, says Germaine Hendrikz, head of agile at Kaizania.

Telemarketing vs AI in high-end tech sales on the African continent

Artificial intelligence, while powerful in many aspects, struggles to match the human touch required in outbound sales.

Exploring the evolution, impact of digital communication in business

Digital communication may take multiple forms, but it’s a key ingredient in every business today.

1Stream: Leader in transforming customer experiences

With 1Stream CX, AI-powered chatbots and virtual assistants can provide immediate support to customers.

The essential guide to CRM solutions: Why every sales-driven company needs one

The best and most modern CRM solutions are scalable and can grow alongside your business, says Centrax Digital.

Centrax Systems

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