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Gauteng education to kick-off online admissions

Online admissions for grades one and eight for the 2025 school year will open on 11 July, says the provincial education department.

Simnikiwe Mzekandaba

Stitch integrates big-three payment wallets

The local fintech firm enables local businesses to accept payments via Apple Pay, Google Pay and Samsung Wallet.

AI simplifies SA’s Constitution for Gen Z

Non-profit We the People SA turns to generative AI to translate the formal language of the Bill of Rights into contemporary phrases and words.

Happy employees, happy customers: How 1Stream CX empowers your team

1Stream CX automates routine tasks like data entry and scheduling, allowing your team to focus on more strategic interactions.

Standard Bank still battling fraud attempts as clients fume

The big-four bank still sees fraud attempts on some international transactions, as customer complaints continue to pour in.

Simnikiwe Mzekandaba

Navigating the CX value chain

Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience

Shoprite adds e-commerce feature for bulk-buying customers

The group’s Cash & Carry arm ventures into e-commerce and bulk delivery service for spaza shops and small businesses.

EXECUTIVE ROUNDTABLE

27 February 2025

ITWeb CX Summit Executive Dinner

Facebook maintains hold across brands, consumers

The Meta-owned platform remains at the top of the most used social media by SA organisations, while X declines dramatically.

Simnikiwe Mzekandaba

Everything, everywhere, all at once in CX

Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience

Healthcare revolution: Women leading the charge in innovation, inclusion

Healthbridge has earned recognition as a Top Gender-Empowered Company by Standard Bank Top Women.

Smart servicing – the experience every customer deserves

Companies need smart solutions that fit into their unique environment, align to company strategies and meet the clients at the level they’re expecting, says Streicher Stegmann, executive and principal architect at BBD.

MWC Shanghai 2024

AI ‘game-changer’ to transform mobile ecosystem

Huawei anticipates mobile artificial intelligence will be embraced over the next 10 years – ushering in a critical era of accelerating the intelligent world.

Simnikiwe Mzekandaba

Happy customers, healthy bottom line: The ROI of investing in customer experience with 1Stream CX

1Stream CX is an all-in-one platform designed to bridge the gap between sales, marketing and customer service.

Pure Storage elevates partner experience, celebrates outstanding partner achievements

The company announced updates to its partner programme at the Pure//Partner Forum, including new incentives, billing automation and intelligent visibility into customer assets.

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