The human capital of any contact centre must be managed effectively, says Spescom DataFusion.
The company implements and integrates SalesLOGIX in enterprise-level projects.
Electricity hikes will not cripple the sector, but changes will have to be made, says Frost & Sullivan.
In this World Wide Wrap: Siemens and Polycom integrate UC, Toshiba unveils Strata Call Manager, and Altitude rolls out monitoring software.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The technology distributor and Nortel partner will distribute Avaya call centre solutions in SA.
ITWeb CX Summit Executive Dinner
The value proposition of integrating a set of disparate systems with Microsoft technology is compelling, says Ryan Purvis, business development manager at 3fifteen.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The combined company will offer unified communications and collaboration services, with expertise in Microsoft technologies.
Managers must use this time to consider efficiency and optimisation above all else, says Glen Ansell, CEO of i5 Group.
Nortel customers can move towards unified communications while retaining their existing investments.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
The module enriches unstructured addresses with X and Y co-ordinates. [Local rep: Master Data Management]
In this World Wide Wrap: Virtual contact centre ups employment, cloud-based CRM poised for growth, and unified comms to surge by 2013.
The company's Heat version 9.0 help-desk solution is compatible with ITIL V3.
Handheld tracking devices are set to help improve the response times of the police and emergency services.