In this World Wide Wrap: India invests in SMEs, remote users increase, and SAP empowers SMEs.
Portuguese-based Collab's OneContact is a voice over IP-based call centre solution.
The company was named the winner in CRM Magazine's 2008 Market Leader Awards for SMB CRM.
In this World Wide Wrap: Aberdeen releases UC report, Salesforce.com buys InStranet, and SafeAuto establishes contact centre.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The distinction between the company and the call centre has become blurred.
ITWeb CX Summit Executive Dinner
The company partnered with Unisys Africa and CosmoCom to deliver the hosted contact centre.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
In this World Wide Wrap: Spice Group restructures for growth, Aspect Software names executive VP, and Four Soft appoints COO.
CallingtheCape offers a free online industrial relations service for its members.
In this World Wide Wrap: Solidcore releases security solution, Nuan to acquire SNAPin, and Nortel expands UC portfolio.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
The company aims to enhance customer satisfaction and reduce costs through SMS within call centres.
The company has outlined a new brand and corporate focus on mobile CRM.
In this World Wide Wrap: Rostrvm's guide helps local government, PanTerra unveils call centre solution and Spyder selects Epicor.
A CRM solution helps extend customer service delivery through 24/7 self-service solutions, says Ashley Ellington, MD of Softline Enterprise.