Some 89% of the continent`s airlines have abandoned paper.
Even during boom times, CRM should be at the heart of business development and growth strategies, says Vivek Thomas, MD, Maximizer Software.
Bytes Systems Integration has introduced a unified IP telephony system to improve customer engagement and communication.
The contact centre industry must evolve into a breeding ground for career-minded service desk staff, says Patrick Farrell, BU manager: managed services, M-IT.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
SAP Business All-in-One embraces SAP CRM 2007 innovations to enable midsize enterprises to manage customer relationships.
ITWeb CX Summit Executive Dinner
The taxman learns hard lessons from pioneering personal income tax e-filing.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
In this World Wide Wrap: Artingence develops call centre robots, Procco selects Altitude, and HCL BPO Services expands.
Business partners who use Accpac CRM within their own organisations have a compelling edge, says Softline Accpac.
In this World Wide Wrap: VOIP tool pinpoints faults quickly, mobile, VOIP threatens fixed lines, and VOIP ideal for SMEs.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
In this World Wide Wrap: IBM opens Asean contact centre, contact centres should consolidate technologies, and phone service lures deaf interpreters.
Maximizer CRM 10 was selected as a Top 15 CRM Small & Medium Business Software Award winner for 2008.
In this World Wide Wrap: SAS establishes BI lab, WiseAnalytics conducts BI survey, and Strategy releases BI solution.
HP has unveiled two power-efficient HP ProLiant servers and the first Quad-Core AMD Opteron processor-based x86 platforms.