PIC Solutions ups the relationship management capacity of its Cape Town office by adding Cheryl Paarwater as relationship manager.
Gartner's annual research report on contact centre markets shows Avaya as number one in the $2.4 billion global market.
The contact centre suite is the best way of merging the disparate requirements of consumers and management.
In this World Wide Wrap: Nielsen lays off employees, Australian call centres increase, and IBM, Thanachart sign agreement.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Professional Provident Society Investments uses Softline Enterprise's SalesLogix, deployed by iSquared.
ITWeb CX Summit Executive Dinner
Collaboration is the worldwide buzzword in driving a new approach to CRM, says Keith Fenner, strategic sales director, Softline Accpac.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
In this World Wide Wrap: Montreal 911 gets upgraded, Aspect acquires Bluenote, and Avaya increases footprint.
In this World Wide Wrap: Bristol-Myers Squibb Chooses IBM, GalaxE.Solutions, Siperian partner, and Payroll questions answered online.
The standards are a first for SA and small businesses in particular are set to benefit.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
In this World Wide Wrap: Wal-Mart looks to Web 2.0, Postal service upgrades software, and Radiant buys Orderman.
Phil Winters will address a business breakfast for customers and industry, in Johannesburg, on 25 July.
In this World Wide Wrap: LiveOffice reveals Mail Archive, Siemens changes model, and Saratoga signs with Maximiser.
In this World Wide Wrap: AMR releases CRM report, Call centre brings jobs to Douglas, and IBM develops data masking technology.