Vagmine Tech IT's banking client opted to modernise its digital capabilities, enhancing its mobile and internet banking services to serve its customers better.
Administrator Freeman Nomvalo acknowledges the National Student Financial Aid Scheme does not possess credible student data and is vulnerable to cyber attacks.
The envisioned upgrades will deliver new functionality, improved ease-of-use and enhanced debt management, says the utility.
The big-four bank reveals its total IT spend now accounts for 28% of group expenses, as it continues to invest in new digital capabilities.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
One of the least risky approaches to incorporating LLMs into enterprise operations is using them as AI agents and assistants, says BBD.
ITWeb CX Summit Executive Dinner
The Vodacom Business, Anani and UNISA call centre will serve as an employment vehicle and bridge between the university and students.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Central to the 19.5 release is a suite of new drag-and-drop plugins designed to streamline various development tasks.
A thorough customer journey map takes into account the full view of systems, processes and people, says Martie De Beer, CCaaS executive at Telviva.
The Digital Experience Lab will be situated in the outdoor area at Montecasino on 22 August.
The retail group partners with OpenText to leverage GenAI and large language models to supercharge its software testing processes.
The Indian software firm grows its South African operations and forges strategic partnerships to provide software development skills.