Broadcom’s acquisition of VMware warrants careful consideration by both VMware users and the broader technology community, says Paul Wallett, national sales manager at BUI.
The Companies and Intellectual Property Commission completes maintenance of core IT systems following last week’s cyber attack.
A key feature of monday.com is its customisable boards, which serve as the foundation for managing customer-related tasks and interactions.
Think Tank is dedicated to the ongoing upskilling of its consultants in diverse products and platforms to ensure a holistic perspective of service management.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The big-four bank expects to complete its digital transformation initiative this year and sets its sights on creating revenue streams from data.
The digitally-obsessed low-cost airline has no plans to pump the breaks on its technology and innovation efforts, says CIO Eswee Vorster.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The company's personalised approach ensures clients receive the support necessary to maximise their software investment, says Francois Botha, head of account management at Fusion Software.
The association says it’s studying the Information Regulator’s conclusion on electronic communication as it pertains to telemarketing.
ServiceNow and NVIDIA plan to build additional telco‑specific GenAI use cases based on the unique needs of customers.
Utilities in SA and Botswana are moving to reinvent their customer experience with the help of Sinch partner Zimele Technologies and SAP.
CallCabinet's recordings encompass video, screen recordings, chat, e-mail and social media for a holistic view of all business conversations.