There is a disconnect in what companies think drives repeat business among consumers, versus how they actually behave.
The company is nominated in the Innovation Awards category for the Best Enterprise Contact Centre Platform.
Customer management is more than just a regulatory requirement; it is a strategic imperative for businesses in the digital age.
The telephony group appoints Mpho McNamee as chief corporate affairs officer, to strengthen stakeholder engagement.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The Department of Tourism suffers a widespread ICT service outage, affecting phone lines, e-mails and website-related services.
ITWeb CX Summit Executive Dinner
The local fintech acquires customer software development firm Operativa for an undisclosed amount, as it looks to expand across Africa.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The use of generative AI increases among South African consumers, despite worries about privacy and ethics.
The combination of artificial intelligence, data and social listening is a winning formula for marketing and customer experience.
If retail businesses want to maximise their brand, they need a much clearer understanding of their customers, says UC-Wireless.
The provincial education department’s online admissions system opened for grades one and eight registrations last week.
Industry partners Decisioneering and Medallia to showcase CX tech, expertise at CEM Africa.